As a strategic move, Payment System Transformation in Indonesian Banks: A Literature Review on Its Impact on Financial Efficiency and Inclusion
Abstract
The digital transformation of Indonesia's payment system has seen rapid progress driven by technological advancements and government policies aimed at financial inclusion. While the adoption of digital payment technologies like e-wallets and QRIS has streamlined transactions and boosted operational efficiency, significant challenges remain. This study analyzes the impact of this transformation on financial efficiency and inclusion, identifying both inhibiting factors and opportunities for innovation. Using a literature review as the primary research method, this paper descriptively analyzes various scientific sources to build a deep theoretical framework. Findings show that digital payment systems improve bank operational efficiency and broaden access to financial services, especially for MSMEs and communities in remote areas. Despite this progress, there is a persistent gap in access between urban and rural regions, along with low digital literacy in some communities. The research also identifies that emerging technologies such as blockchain and AI have the potential to enhance transaction security and transparency.
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